First, I’m sorry to hear about your husband. Any advice or help is greatly appreciated.ĭear P.M. I work part time as a Special Ed Aid for the Smithtown (LI) school district. His last wish was for me to send his son and daughter $20,000 each, as they needed financial help desperately. My husband was 54 years old when he passed in June of this year. I would appreciate any help you could offer. Is my next step a complaint with Financial Ombudsman Service and the FBI? This highly regulated industry is still leaving its customers holding the bag. I made a complaint with the Consumer Financial Protection Bureau. Second, why is Chase still politely asking Lloyds for money back? Lastly, why am I, the customer, doing all the chasing of this money? I can’t understand why Lloyds would release money if there was a discrepancy. The best information I can get is that Lloyds released the money into the wrong account. I instructed that the money be returned to me. My stepson took a picture of his account number and name. I called then and was told the name and account number didn’t match. I called Chase on July 3 and was told to wait until July 10 for completion of the transfer. Halifax and Lloyds share a close relationship. Chase uses Lloyds Bank as its intermediary to turn dollars into British pounds. He provided the bank’s SWIFT code (routing numbers) and his account number. On July 2, I went to my local Chase bank to transfer $20,000 to my stepson in England. Dear John: I have a situation I need your advice on.
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